2021-02 - Present | Technology Consultant | Independent | Greater Washington, DC

I create solutions for small and medium sized businesses and arts organizations. (expand)(collapse)

• Requirements gathering and implementation of office systems, including desktop software, IP telephony, and wired and wireless networks for new offices.
• Vendor selection and contract management for hosted services.
• Creating custom software tools including dynamic map interfaces.
• Purchasing, racking, and management of server and network hardware.
• Installation and maintenance of web, database, email, and social media server software.

2018-10 - 2021-01 | Service & Engagement Team Lead | Target | Washington, DC

Managed team of more than 50 direct reports at front of store. (expand)(collapse)

• Resolved conflicts and created solutions for team members and guests with a primary focus on engagement.
• Tracked performance metrics and coached team members.
• Improved service touch points and reduced equipment downtime by managing and maintaining hardware such as point of sale terminals, printers, and handheld devices.

2015-08 - 2017-10 | Senior Developer | Liquidity Services | Washington, DC & Remote

Software developer and product manager. (expand)(collapse)

• Increased functionality of proprietary inventory management platform by writing and maintaining front and back end components.
• Added new revenue stream by planning and developing new client facing business intelligence dashboard. Acted as both product manager and lead developer. Gathered requirements, wrote specifications, and implemented back end and front end features.

2011-08 - 2015-08 | Senior Manager, Software Development | Questex | DC & Remote

Managed remote team of programmers, designers, and product managers building and supporting Software-as-a-Service (SaaS) products. (expand)(collapse)

• Designed software and databases.
• Led code reviews.
• Standardized and streamlined implementation processes with source code management and continuous deployment.
• Increased efficiency of existing code base through refactoring, eliminating code duplication and reducing typical project launch lead times from six weeks to two.
• Accelerated new feature development and reduced costs by increasing modularization and minimizing or eliminating external dependencies.
• Managed web, database, and email servers.
• Reduced costs by optimizing system administration and hosting contracts and migrating to cloud services as appropriate.
• Automated data extraction and report generation.
• Hired, managed, and mentored junior programmers.
• Improved client relationships through increased communication.
• Wrote proposals and statements of work, project plans, development timelines, and after action reports.

2010-08 - 2011-07 | Web Architect Manager | Questex | Washington, DC

Managed and developed web site assets for travel and hospitality vertical. (expand)(collapse)

• Added revenue streams by creating features and plugins for existing web sites, such as embedded trip planning tools, dynamic map interfaces, and automated affiliate marketing.
• Modernized and refactored legacy applications, increasing code velocity and lowering software maintenance costs.
• Further reduced costs and implementation times by using dynamic templating to host multiple application server instances using a single code base.
• Increased database performance by optimizing data stored by legacy CMS.
• Created new tools to automate business intelligence reporting for clients.

2006-02 - 2010-07 | Technology Consultant | Independent | Greater Washington, DC

Created solutions for small and medium sized businesses in real estate and law. (expand)(collapse)

• Automated data transformation and normalization (ETL) of Multiple Listing Service (MLS) data, with automatic geocoding for use in location-based searches.
• Created location-aware property search function with dynamic map interface.
• Developed front and back end software for secure document management system with automatic file type detection.
• Developed software for creation and management of drip marketing campaigns.
• Purchased, racked, and managed server and network hardware.
• Installed premise wiring.
• Implemented and managed source code management system with custom hooks for continuous deployment.
• Installed and maintained server software including operating systems and web, email, and database servers.

2004-12 - 2006-02 | Infrastructure Tools Developer | AOL | Reston, VA

Wrote, maintained, and supported tools used for hardware monitoring and financial analysis. (expand)(collapse)

• Built components of internal network management tools.
• Maintained and supported tools used for network transit billing and resolution of settlement-free peering agreements.

2003-02 - 2004-02 | Software Developer | Evergreen Assurance | Annapolis, MD

Developed remote agent software for a disaster recovery management platform. (expand)(collapse)

• Increased application security by developing message-level security for system communication between control server and remote agents.
• Tested and improved site reliability by automating stress tests and working with other developers to increase application performance and scalability.

2000-02 - 2002-10 | Manager, Special Projects | Cable & Wireless USA / Cable & Wireless America | Reston, VA & Remote

Technical manager and team leader for complex interdepartmental projects within the Internet Solutions Center, the company‘s enterprise web hosting and colocation division. (expand)(collapse)